FAQs
Frequently Asked Questions
DailyPaperie Studio Support
Where do you ship from and to?
We operate and ship exclusively from our studio in San Diego, California, serving customers throughout the United States.
How much does shipping cost?
Shipping is complimentary on all orders. We offer free standard shipping across the US regardless of the order size.
Which carriers do you use?
We partner with USPS (First Class) and UPS (Ground) to ensure reliable delivery of your branding materials.
What is your order processing time?
Please allow 1–5 business days for our studio to process and craft your professional branding tools before shipment.
How long does delivery take after processing?
USPS First Class typically takes 3–7 business days, while UPS Ground takes 2–4 business days.
Can I cancel my order?
Cancellations must be requested within 30 minutes of order placement. After this window, orders move into production and cannot be canceled.
Are the product prices inclusive of taxes?
Yes, for your convenience, all displayed prices are inclusive of sales tax. There are no hidden fees at checkout.
What materials do you use for your cardstock?
We primarily use premium 12pt and 14pt heavy cardstock, often featuring acid-free and sustainable fibers for archival quality.
What makes your metal business cards unique?
Our Industrial Metal Cards are precision-crafted using laser-etching technology to ensure a level of detail that traditional paper cannot match.
Are your stickers waterproof?
Yes, we specialize in waterproof vinyl labels designed for e-commerce packaging and professional product branding.
Do your gift certificates support tracking?
Yes, our gift certificates are engineered for growth and include sequential tracking features to help you bridge physical and digital sales.
What is a Smart Review Stand?
These are physical display tools designed to help businesses collect digital reviews effortlessly via integrated QR technology.
What is your return policy?
Due to the custom nature of our production, we do not accept returns unless there is a design error or manufacturing defect on our part.
What if I receive a defective item?
If there is a merchant error, please notify us within 7 days. We will prioritize a complimentary reshipment of your items.
How long does a refund take?
Once approved, refunds are processed back to your original payment method within 1–2 business days.
What if my shipment is lost or delayed?
If your package is delayed by more than 7 business days beyond the estimated window, we offer a full refund or reshipment.
Where is your studio located?
Our creative studio is located at 1060 Cahy Pl, San Diego, CA.
Is my personal data secure?
Absolutely. We use SSL encryption and PCI-compliant payment gateways to protect all transactional data.
Do you sell my data to third parties?
No, DailyPaperie does not sell personal information. We only share data with essential partners like USPS or UPS for delivery.
How can I contact support?
You can reach us at [email protected]. We typically respond within 24 business hours.